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The Essence of Phenom: Your Questions, Our Answers
Explore the secrets behind our creations and discover everything you need to know about the Phenom universe.
Where can I buy Phenom perfumes?
Our perfumes are available on our official website as well as at our partner retailers.
Do you ship internationally?
Yes, we ship to several countries. Shipping costs and delivery times vary depending on the destination.
Do you offer free delivery?
Yes, delivery is free for purchases over €100 in France and Europe.
What are the delivery times?
Delivery times vary depending on your location and the shipping method chosen.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link.
What should I do if there is an error in my order?
If you have received an incorrect or damaged item, please contact us promptly via our contact form to find a solution.
How do I choose my perfume?
Each Phenom fragrance tells a unique story. Read our detailed descriptions or contact us for recommendations.
Do you offer samples?
Yes, we offer samples with the purchase of a perfume.
Are your perfumes unisex?
Yes, our creations are designed to transcend genres and adapt to everyone.
How long does Phenom perfume last on the skin?
Our perfumes are designed to offer excellent longevity, varying according to skin and environment.
Who are the Master Perfumers behind your perfumes?
Phenom perfumes are created by two renowned master perfumers: Chris Maurice and Nathalie Feisthauer. Chris Maurice designed five of our creations: Crème de Santal, Rouge Burlat, Ouragan, Fleur de Socotra, and Ambrosia. The sixth fragrance, Oud Sultana, was created by Nathalie Feisthauer. Their expertise and creative vision are reflected in distinctive and elegant olfactory compositions.
How can I contact you?
You can contact us via our contact form, by email at [contact email] or on Instagram.
